- Explain why Kaizen (Continuous Improvement) is important
- Empower team members, but be a facilitator to plan their macro activities
- Demonstrate himself in Kaizen event as active participant
- Ask for Kaizen (Continuous Improvement) ideas and opportunities
- Emphasize small but creative ideas
- Ask for more than just cost savings like people engagement, value enhancement, customer satisfaction, etc.
- Look at the improvement in process or system instead of blaming people
- Don’t hide ideas (be transparent) with team
- Quickly respond to every idea
- Turn “bad ideas” into better ideas. Even turn complaints into ideas
- Coach, but don’t find fault. Help people see the bigger picture
- Create time for people who have to take action
- Don’t forget the sustainment at the end of improvement cycle
- Give people recognition for ideas (effort, not just results)
- Compile the results and celebrate them
Sunday, 15 December 2013
15 qualities of a continuous improvement leader
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